Simbi Community Letter #10: How do our members feel about Simbi?

May 2022  Community Letter

Hello Simbians!

Simbi has been operating as a IRS-certified 501c3 non-profit organization for about a year now, so it’s a good time to take a step back and assess how Simbi’s members feel about the community today, especially compared to its previous iteration as a “normal” for-profit consumer app technology startup company.

Luckily, we have the data! At its peak of activity in 2017, the Simbi team ran the same “how likely are you to recommend Simbi?” poll that you may have seen pop up in your own Simbi inbox over the past year.

In 2017, 62.5% of Simbi members rated it a 9 or 10; 22% gave it a 7 or 8, and 15.5% gave a score of 0-6.

Today, the numbers are: 65.9% giving Simbi a 9 or 10; 20.6% give a 7 or 8, and 13.5% of respondents rate Simbi 6 or below.

So, clearly, warm feelings overall about Simbi haven’t changed too much in recent times. However, it is notable that the new non-profit version of Simbi gets slightly better approval scores than it used to, at a much lower per-member, per-month cost to Simbi!

“…If there were more active users on here I would suggest it to more people.”

What a catch-22, huh?! While online connections happen all the time on Simbi, by far the largest complaint we receive in anonymous feedback surveys is that these days it’s pretty rare to find many other Simbi members in your local area, with whom you might trade in-person, or hold a Simbi Swap or other community exchange meetup.

Although we no longer have the advertising budget or paid staff to organize Simbi meetups directly, finding ways to grow in-person interactions remains one of Simbi’s highest community engagement priorities, so please reach out if you’re interested in throwing an event in-person to help share Simbi and bring people into the community!

 

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